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Return & Exchange
What is Popits Hawaii's return policy?
Your online purchase can be returned within 21 days of shipment, as long as it meets the following guidelines:
- 1. There are no visible signs of wear and damage, product must be unworn.
- 2. Invoice number is included on the box.
- 3. Popits Hawaii will fully refund the cost of the products noted on your packing list returned within these guidelines.
- 4. All sale items are final sale and Non-returnable.
- 5. Please note your original shipping costs will not be refunded.
- 6. You are responsible for return shipping cost.
- 1. Click HERE to see if your return items meet Popits Hawaii return policy.
- 2. Login to your popitshawaii.com account. (If you don't have account with Popits Hawaii, please email us at [email protected])
- 3. Select the item(s) you wish to return. Using the drop down menu, indicate the reason for your return. Click Submit.
- 4. Please return items to
826 Kaheka St. Unit 101,
Honolulu, Hawaii 96814 USA
Attention: POPITS HAWAII (RETURN)
- Invoice number must be written on the box.
- Please note you are responsible for return shipping cost.
- Your original shipping costs will not be refunded.
- Any return items shipped by COD (Cash on delivery) will be refused.
- 5. Please allow us 2 to 5 days to issue refund after Popits Hawaii receive your return items.
- 6. You may check your return status on "My order" page.
Can I exchange my purchase?
We do not offer traditional exchanges.
Exchanges are processed as a return and a new order must be placed for the exchanged items.
In order to process a return please follow our return instructions to return the unwanted merchandise and place a new order for the items you wish to receive.